DESCRIPTION
Norwegian-speaking customer support agent to Samsung customer service
Are you a positive and pleasant person who is enticed by being able to offer customers a world-class service? Then you are the right person for our team!
Tasks
Your duties will consist of answering incoming support inquiries about Samsung products. The support takes place primarily via phone calls, but also via chat and email. The products consist of mobiles, home appliances and AV/TV. You're going to work towards clear goals and coach your customers to the right solutions.
Customer service hours are from 07:00 to 21:00 every day of the week, and the working hours are divided into eight-hour shifts within this time frame.
The service begins with a paid basic training in both the products, as well as how to handle calls and use our system. Ongoing training and coaching will take place for further development, as well as to update you on our new products.
About you
At Sitel Group, we consider your personality to be more important than your track record, and we therefore do not claim previous professional experience. Instead, we think it's important that you are positive and helpful, that you have a good ability to communicate and that you like problem solving. You are efficient, you take responsibility for your work tasks and you can easily adapt to new situations.
REQUIREMENTS
Requirements
- Possesses good knowledge in both Norwegian and English speech and writing.
- Basic computer skills
Valuable if you have
- Previous experience of customer service or equivalent service provider
- Masters Swedish or Finnish in speech and writing
- Interest and sense of technique and technology
ARE YOU THE PERFECT CANDIDATE?
