DESCRIPTION
Ready for a fresh start abroad? Discover an exciting career opportunity in Sofia, Bulgaria, with an international company offering excellent relocation support, professional development, and a multicultural working environment!
We are looking for motivated Polish-speaking professionals to join our client's growing teams in Customer Support and Back Office Support.
Whether you already have experience in customer service or are looking to start your international career, this is a great opportunity to gain valuable experience, develop new skills, and enjoy life in one of Europe's most affordable capitals.
And the best part? Your relocation is made easier with a €1,200 bonus, 21 days of accommodation, and assistance finding your new home!
About the Company
Our client is a global leader in customer experience and business process outsourcing, working with some of the world's most recognized international brands.
With offices around the world, modern facilities, and a diverse international workforce, the company offers a supportive environment where employees can grow professionally, build international connections, and develop long-term careers.
What Will You Do?
- Depending on your role within Customer Support or Back Office Support, your responsibilities may include:
- Assist customers with questions, requests, and account-related inquiries via phone, email, or chat.
- Provide professional and friendly customer service, ensuring a positive customer experience.
- Handle administrative and back-office tasks, including processing requests, updating records, and managing customer information.
- Review and verify customer information and documentation to ensure accuracy.
- Resolve customer inquiries efficiently and escalate more complex cases when necessary.
- Maintain accurate records and follow established internal procedures.
- Work closely with colleagues and other departments to ensure smooth daily operations.
- Contribute to a positive and collaborative international working environment.
REQUIREMENTS
- Fluent in Polish and English
- Strong communication and interpersonal skills
- Good technical understanding and problem-solving abilities
- Ability to work independently and as part of a team
- Comfortable working in a multicultural and dynamic environment
- Detail-oriented with strong analytical skills
- Previous experience in customer support, technical support, or content moderation is an advantage
- Able to handle sensitive or repetitive content professionally
- Flexible and adaptable mindset
- Motivated to relocate and build an international career
OFFER
- Competitive salary package and performance bonuses
- Relocation bonus of €1,500 gross to support relocation and initial rental costs
- 21 days of company-provided accommodation upon arrival
- Support with finding long-term housing
- Paid training and continuous professional development
- International and multicultural working environment
- Career progression opportunities within the company
- Modern office facilities in Sofia
- Private health insurance and additional benefits
- Social events and team-building activities
- Full-time employment contract
SKILLS
English
Polish
attention for detail
Solution Oriented
Good Problem Solving
ARE YOU THE PERFECT CANDIDATE?
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