Quality Analyst with Norwegian and English

We are excited to announce a new project within Wipro Technologies, a leading brand in the industry with a strong and diverse history. We are currently looking for enthusiastic professionals experienced in the field of Quality Audit to support our new client, a well-known brand in the social media industry. This is a full-time, on-site role, providing you with the opportunity to work from our sustainable and modern office location in Bucharest, Romania.

What you'll be doing:

• Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers;
• Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management;
• Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements;
• Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs;
• Participate in internal quality calibrations led by process owners;
• Participate in the development of quality inspection standards and continuously optimize the process and system platform.

• Minimum 1+ years of experience in Quality audit, Quality management or with Quality Assurance Programs
• Proficiency in English and Norwegian
• Excellent verbal & written communication & presentation skills
• Ability to work in fast and evolving workflows with eye for detail
• Ability to maintain calm while meeting strict deadlines
• Comfortably in exercising quality standards in ambiguous scenarios
• Computer fluency and understanding the necessity of a data-driven approach

• Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
• Great career prospect with a leading international outsourcing company that cultivates a diverse and inclusive working environment
• Competitive salary along with access to a wide range of customizable online benefits
• Private Pension Plan
• Monthly Benefit budget
• Medical insurance
• Life insurance
• Christmas bonus
• Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location
• Personal and professional development through a variety of training programs (hard/soft skills).