Readiness Onboarding Specialist with Spanish and Italian

Cracow,

Poland

Mandatory
Optional
Advanced
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DESCRIPTION
Standard hours
Hybrid Model (3 days from the office)

What we do:
As Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.
Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!

About the role:
The Readiness Specialist plays a key role in supporting New Business Sales (NBS) representatives throughout the sales cycle. By handling various operational tasks - referred to as workflows - the Readiness Specialist enables NBS reps to concentrate on engaging with customers and driving sales. This support not only streamlines internal processes but also enhances the overall customer experience by ensuring timely and efficient service.

Your responsibilities:
  • Liaise with the NBS sales representatives to collect all necessary business collaterals;
  • Set up advertisers' accounts on the Google Ads Platform;
  • To set appropriate Tags basis, the Business Model & Marketing Objective;
  • Link My Client Center (MCC) accounts and update internal platforms with advertisers' contact details;
  • Get sign-off from Kickstart+ sales reports on accuracy and completion before account handover.

REQUIREMENTS
Your profile:
  • Spanish and Italian language (both languages are required) - at least C1 level, very good English (the language of communication in the company);
  • Excellent communication skills (Written and Verbal);
  • Understanding of Google Ads;
  • Basic logical reasoning and problem-solving skills;
  • Exceptional rapport-building and active listening skills;
  • Understanding of Google Ads platform for account setup with tag implementation and ability to multitask in multilingual foreign languages;
  • Experience in Google Ads/ Digital marketing - nice to have.
OFFER
We offer:
  • Extensive benefits package: private medical healthcare including dental care, life insurance, and cafeteria benefits;
  • Office perks: dedicated space for gaming and wellness activities, kitchen equipped with snacks and drinks;
  • Open-minded and multinational environment;
  • Opportunity to be part of a global organization focused on development;
  • Professional development and a clear career path;
  • Training & development opportunities including language courses;
SKILLS
Customer Onboarding
Attention To Detail
Problem-Solving

ARE YOU THE PERFECT CANDIDATE?
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