Senior Customer Experience Specialist (12Months) with French

Key Requirements:

• Provide exceptional customer service and support to our customers in ordering processing including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies;
• Address customer inquiries and resolve issues in a timely and efficient manner, respond to inbound customer calls and emails regarding order inquiries as to ship dates, problems, order changes, repairs, and RMA's;
• Collaborate with cross-functional teams to ensure a seamless customer journey;
• Maintain accurate and up-to-date customer records and documentation;
• Identify opportunities for process improvements to enhance the customer experience.

Key skills and qualifications:

• Passionate about customer service, with a professional, telephone manner and a confident personality;
• Fluent in English and proficient in French;
• Preferred minimum 1-2 years’ experience in a customer services environment with proven record of delivering exceptional levels of service;
• Ability to build relationships quickly and use this skill to ensure customers get exceptional service;
• Self-motivated with excellent communication skills

Our offer:

• Competitive Salary regularly increased based on your performance;
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• We provide meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Flexible working hours;
• Fresh fruit days in the office.

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. 

Join us now and make an impact!

#TheFutureIsWhatWeMakeIt!