HIGHLIGHTED

business
lightbulb
DESCRIPTION
Key Requirements:
- Provide exceptional customer service and support to our customers in ordering processing including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies;
- Address customer inquiries and resolve issues in a timely and efficient manner, respond to inbound customer calls and emails regarding order inquiries as to ship dates, problems, order changes, repairs, and RMA's;
- Collaborate with cross-functional teams to ensure a seamless customer journey;
- Maintain accurate and up-to-date customer records and documentation;
- Identify opportunities for process improvements to enhance the customer experience.
REQUIREMENTS
Key skills and qualifications:
- Passionate about customer service, with a professional, telephone manner and a confident personality;
- Fluent in English and proficient in French;
- Preferred minimum 1-2 years’ experience in a customer services environment with proven record of delivering exceptional levels of service;
- Ability to build relationships quickly and use this skill to ensure customers get exceptional service;
- Self-motivated with excellent communication skills