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job offers of fujitsu at Europe Language Jobs

Senior Customer Experience Specialist (12Months) with French

Mandatory:
DESCRIPTION

Key Requirements:

  • Provide exceptional customer service and support to our customers in ordering processing including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies;
  • Address customer inquiries and resolve issues in a timely and efficient manner, respond to inbound customer calls and emails regarding order inquiries as to ship dates, problems, order changes, repairs, and RMA's;
  • Collaborate with cross-functional teams to ensure a seamless customer journey;
  • Maintain accurate and up-to-date customer records and documentation;
  • Identify opportunities for process improvements to enhance the customer experience.
REQUIREMENTS

Key skills and qualifications:

  • Passionate about customer service, with a professional, telephone manner and a confident personality;
  • Fluent in English and proficient in French;
  • Preferred minimum 1-2 years’ experience in a customer services environment with proven record of delivering exceptional levels of service;
  • Ability to build relationships quickly and use this skill to ensure customers get exceptional service;
  • Self-motivated with excellent communication skills

ARE YOU THE PERFECT CANDIDATE?
Senior Customer Experience Specialist (12Months) with French