Senior Customer Support Advisor – Dutch

Job Title: Senior Customer Support Advisor – Dutch
Reporting to: Team Leader
Location: Lisbon, Portugal
Salary: Competitive salary with full relocation package (including permanent accommodation, flights, and document support)

EXCEPTIONAL OPPORTUNITY FOR EXPERIENCED CUSTOMER SUPPORT PROFESSIONALS

Our client is seeking experienced Senior Customer Support Advisors to join their dynamic team. As a Senior Customer Support Advisor, you will play a critical role in ensuring that customers receive exceptional service while contributing to the ongoing success of the team. You will be responsible for managing complex queries, providing leadership support within the team, and offering solutions that enhance customer satisfaction. This is a high-profile opportunity to join a fast-paced, results-driven environment with excellent opportunities for career growth and reward based on your outstanding performance.

Key Responsibilities:

• Provide high-level customer service, ensuring customer satisfaction at every touchpoint in their journey.
• Manage escalated queries and ensure that issues are resolved in a timely and efficient manner.
• Act as a mentor for junior team members, offering guidance and support to ensure that the team meets business objectives.
• Collaborate with cross-functional teams to enhance service delivery and address complex issues.
• Communicate effectively with customers, internal teams, and management, acting as a key point of contact for high-level escalations.
• Take ownership of resolving issues at the first point of contact or ensure proper escalation channels are followed.
• Contribute to continuous process improvements by identifying areas of enhancement in service delivery.
• Provide administrative and reporting support to the team, ensuring accurate documentation and performance metrics are met.
• Perform additional duties as assigned by the team leader or management.

Ideal Candidate:

• Proven experience in customer service, with at proven experience in a senior or advanced role, ideally in a call center or B2B environment.
• Expertise in handling complex customer inquiries and managing escalations effectively.
• Strong leadership qualities, with experience mentoring and coaching junior team members.
• Proficient in MS Office (Word, Excel, PowerPoint) and CRM systems.
• Fluent in both Dutch and English, with excellent verbal and written communication skills.
• Ability to thrive in a fast-paced, demanding environment while maintaining high attention to detail.
• Exceptional organizational skills with a proactive approach to problem-solving.
• Ability to work well under pressure while ensuring quality service delivery.

If you are an experienced customer service professional looking for a challenging and rewarding opportunity, please apply via the link below to Roisin Claffey.