Slovenian Customer Support Representative

Are you good at understanding patients and identifying their needs? Do you show compassion in dealing with others? As the first point of contact for patients, a problem-solving mindset is of fundamental importance to ensure a good understanding of the patient's perspectives. You will join a new, fast-growing team and ensure that every patient receives high-quality support.

Your tasks:

* Receive calls for patient inquiries, product issues and technical difficulties related to mobile apps, cloud software and related hardware* Shipment of spare parts* Updating of patient accounts via computerized systems* Ensuring customer satisfaction* Documentation and analysis of patients and product information 

Preferred qualifications:

* Native language level in Slovenian and good negotiating English, both written and oral

* Technical expertise in the field of troubleshooting of medical devices

* Technical or medical training

* More than 1 year of relevant experience in technical support* Experience in customer service/technical support

* Sound knowledge of all Windows / Mac OS X operating systems and related web browsers

* Ability to incorporate detailed information into the system and fix problems

* Recognized school leaving certificate