DESCRIPTION
Are you good at understanding patients and identifying their needs? Do you show compassion in dealing with others? As the first point of contact for patients, a problem-solving mindset is of fundamental importance to ensure a good understanding of the patient's perspectives. You will join a new, fast-growing team and ensure that every patient receives high-quality support.
Your tasks:
* Receive calls for patient inquiries, product issues and technical difficulties related to mobile apps, cloud software and related hardware* Shipment of spare parts* Updating of patient accounts via computerized systems* Ensuring customer satisfaction* Documentation and analysis of patients and product information
REQUIREMENTS
Preferred qualifications:
* Native language level in Slovenian and good negotiating English, both written and oral
* Technical expertise in the field of troubleshooting of medical devices
* Technical or medical training
* More than 1 year of relevant experience in technical support* Experience in customer service/technical support
* Sound knowledge of all Windows / Mac OS X operating systems and related web browsers
* Ability to incorporate detailed information into the system and fix problems
* Recognized school leaving certificate
ARE YOU THE PERFECT CANDIDATE?
