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DESCRIPTION
Why should you join our awesome team?
As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting, collaborative environment alongside a diverse group of experienced professionals who are committed to helping you grow your career. As an Alorican, you’ll also enjoy a competitive compensation package and excellent benefits.
What we offer:
- Base Salary
- Monthly performance bonus after the 3rd month – up to €139 (gross)
- Above-standard social benefits
- Additional health insurance + dental package
- Food vouchers: €30 per month
- Transportation allowance: €30 per month
- Multisport card (co-financed)
- Fully paid training from day one
Key Responsibilities:
- Always maintain a high level of professionalism
- Provide timely and effective resolutions to customer inquiries via voice, chat, and email, ensuring accurate and appropriate information
- Demonstrate diplomacy and professionalism when handling escalated cases
Job Requirements:
- Advanced level of Spanish and English
- Completed high school diploma
- Full-time availability
- Excellent communication skills
- Strong logical thinking and problem-solving abilities
- Ability to multitask and work with a sense of urgency
- Positive, solution-oriented mindset
- Ability to understand and empathize with customer concerns
- The position is fully office-based in Sofia.
- There are no options for home office or hybrid work.
- Monday - Friday 10:00-19:00
Preferred qualifications:
- Previous experience in call center or customer service (training will be provided)
- Ability to navigate multiple browser tabs simultaneously
- Familiarity with Microsoft Windows and browser-based applications (or willingness to learn)
- Strong teamwork skills and ability to thrive in a collaborative environment
Ready for your next career step?
If you’re interested, please send your CV in English. Apply today and start building your future with us!
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