Spanish speaking CSR for Booking - (with Disability C)
DESCRIPTION
We are looking for Spanish Speaking Customer Service Representatives to join our team, within the framework of our Diversity, Equity & Inclusion policies and in compliance with Spanish legislation on the employment of people with disabilities.
If you are an empathetic person, a good listener, solution-oriented and a team player, this role could be a great fit for you. In this position, you will act as a Customer Support Advisor for Booking, supporting international travelers and accommodation partners worldwide.
Your role will include:
- Managing customer inquiries related to services, payments and technical matters.
- Providing accurate and professional information via phone and email.
- Acting as an effective mediator between customers and accommodation providers.
- Following established internal processes to ensure high-quality service in all interactions.
REQUIREMENTS
Fundamental Requirements and Attributes:
- Valid disability certificate, in accordance with Spanish law.
- C2 level of Spanish and B2 level of English, both written and spoken.
- Clear and professional verbal and written communication skills.
- Comfortable using Office 365 and able to quickly learn CRM and internal systems.
- At least 6 months in a customer-facing role or equivalent training.
- Proactive attitude, eagerness to learn and customer-focused mindset.
OFFER
Contract & Benefits
- Salary: €22,249 gross per year.
- 38.5 hours/week, rotational shifts between 09:00–20:00 (Mon–Sun).
- Initial temporary contract with the possibility of a permanent contract.
- 27 working days of annual leave.
- Initial training and ongoing coaching in a multicultural environment.
SKILLS
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