Support Ops Specialist with French

Are you looking for a new opportunity in a rapidly growing business? Our Fulfillment by Amazon (FBA) team is expanding - we’re on the lookout for European language speakers to join as part of an exciting project!

FBA is built around Amazon’s world class capability in Ordering, Fulfillment, Transportation and Customer Service. Essentially, we can provide a low-cost alternative for our Sellers to store their products, which we’ll deliver on their behalf. This helps to enable Sellers to rapidly grow their business, improving the lives of their Buyers in the process. Who wouldn’t want to receive orders on the same day, anywhere in the world?

As a Support Ops Specialist, you’ll help our Sellers with financial related questions. This is a chance to have a direct impact on Seller experience, by ensuring consistent and fair evaluation of their enquiries.

Base pay for this position starts from EUR 1400 gross per month and salary depends on the skills and requirements. We also offer company benefits subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal vouchers and of course, career development.

Key job responsibilities

You'll run investigations and manual research into reimbursement requests, making decisions based on existing process and analyzed data. By leveraging operational tools, you’ll be able to dive deep into each case, handling the end-to-end process with precision and expertise.

You’ll communicate directly with Sellers using English and another EU language (required languages listed below) to share the outcomes of your investigations. You’ll only ever use email or ticketing, so you won’t need to talk on the phone.

Through data analysis and critical thinking, you’ll make your own judgements, escalating actions as needed that might deviate from the standard process. This means you’ll have the opportunity to identify areas to improve process, whether that be making enhancements or alleviating pain points. You might even be involved in testing new tools as you go.

• English (B2) and French (B1)

• Experience with Microsoft Office, including Outlook, Word, and Excel

• 1000 EUR relocation incentive when relocating to Bratislava
• Monday to Friday working hours
• Working in a fast growing sector within Amazon
• Company benefits subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal vouchers and of course, career development.