Swedish Customer Support – Online Video Platform - Lisbon

Mandatory
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DESCRIPTION

Embrace the future!

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

#BeCognizant

Schedule:  Monday to Friday, 5 days a week (40h)

RESPONSIBILITIES

  • Answering queries from customers via phone, email, and chat;
  • Provide general and technical support;
  • Identify, troubleshoot, document and categorize cases and possible bugs;
  • Make well-balanced decisions and help resolve inquiries according to defined policies and procedures;
  • Escalate complex problems according to defined procedures.
REQUIREMENTS
  • 1-2+ years of customer service experience, preferably in contact center B2C and/or B2B environment, with live multi-channel customer support (phone, chat, email);
  • Fluent in Swedish (C1) & English (B2);  
  • Strong analytical, problem-solving and technical troubleshooting skills;
  • Excellent interpersonal skills, able to be empathetic with colleagues and customers alike;
  • Excellent professional writing skills and good typing speed.
OFFER
  • Competitive base salary and benefits;
  • Training and career development opportunities;
  • A fast-paced, ever-evolving environment;
  • A culture of respect and human empowerment;
  • Very nice office space by the Tagus River, served by several businesses and great access to public transportation.
  • Company managed facilities with resting areas and everyday commodities:
  • Company-sponsored activities and partnerships.
SKILLS
Customer Relationships
Portugal
Lisbon

ARE YOU THE PERFECT CANDIDATE?