Swedish-Speaking Customer Advisor for Retail Project-Remote

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

What you’ll be doing at Webhelp

As a Swedish-Speaker Customer Support Advisor for a Retail project, you will:

• Communicate efficiently with customers through a variety of channels (voice and/or written)
• Identify, understand and deflect customers’ purchase hesitancies
• Identify and act on opportunities to upsell and cross-sell
• Retain the customer and reduce return rates
• Have awareness and Knowledge about client’s products
• Advise products on customer-specific needs

We’ll be a great match if you:

• Have a high level of Swedish (written and oral) and fluent in English (B2)
• Have at least 6 months of experience in sales through service
• Have excellent verbal and written communication skills coupled
• Have knowledge of retention and flexibility
• Have effective communication and argumentation and are objective-driven

If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.