Swedish-speaking Customer Service Administrator to Riga

We are looking for 12 dedicated and detail-oriented Customer Service Administrators to join our client's newly established entity in Riga, Latvia. 

Role: Customer Service Administrator

Function: Customer Service

Experience:

• 0 to 2 years of experience
• Language: Swedish (Fluent/Native) - Oral and written skills

Scope of Position:

Our client is seeking a dedicated Customer Service Administrator to join their Customer Service team. In this role, you will provide optimal and proactive support to users, addressing various issues with a positive and professional attitude. You will be involved in daily administrative tasks, ensuring adherence to established routines and processes while suggesting improvements to enhance efficiency and customer satisfaction.

Responsibilities:

Customer Service:

• Perform daily administrative customer service tasks
• Follow established routines and processes according to the management system
• Identify deviations and propose improvements to the management system

Personal Skills:

• Structured, solution-oriented, and meticulous with a high level of service
• Collaborate with colleagues to develop and digitize processes
• Naturally service-minded, enjoys working with numbers and meeting deadlines
• Holds a post-secondary education in finance administration
• Accounting knowledge is a plus

System Knowledge:

• Entré
• MDM
• Office package

Work Tasks:

• Manage the switchboard according to current procedures
• Monitor and ensure cases do not remain unresolved in the case management system
• Create orders in the entrance and convey cases via the case management system
• Assist with other administrative customer center-related tasks
• Answer incoming calls and emails
• Manage error reports from the customer case management system
• Register work orders and convey them to the appropriate districts
• Update data in Telenor
• Assist with administrative tasks such as invoicing checks before invoices are released, credit management, and handling debt collection
• Manage your inbox for customer admin and register customers in MDM
• Update and change customer registrations and facility registrations for new agreements and adjustments
• Manage layoff and exit activities
• Handle invoice errors
• Register new projects

What you are offered:

• Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more.
• OVP (Compulsory Health Examination): Full coverage.
• Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.
• Attractive compensation and allowances- Basis role and experience.   
• Annual Leave – 4 calendar weeks of paid leave.
• Work Culture and Environment: Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.
• Hybrid Work Model: Transition to a hybrid model after meeting performance standards and depending on business needs.
• Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively.

Our client offers a dynamic work environment with opportunities for growth and development. If you are structured, service-minded, and ready to contribute to a team-oriented setting, we encourage you to apply.