Team Leader - German

As an experienced Contact Center Team Leader you will be responsible for overseeing the performance of a team of contact center agents servicing the German Market. You will provide leadership, coaching and support to the team, further developing their capabilities, and driving their achievement of KPI´s.

• Support the Onboarding of new hires into the team.
• Define daily and monthly targets for all agents.
• Evaluate and proactively manage the performance of individuals and the team against all relevant KPI´s and ensure that they are aligned with Client requirements and expectations.
• Assess and review team’s and individual performance, through call assessments to identify development areas.
• Conduct regular meetings with all direct reports, in line with company standards.
• Adherence to the quality escalation workflow as defined and highlight any issues as needed.
• Proactively overcome quality issues identified through ongoing coaching and mentoring activities.
• Identify ongoing training and development requirements for all team members and seek support when necessary.
• Ensure that relevant HR documentation is completed in a timely and accurate manner.

Contract:  Full Time Indefindo Contract

Probation: One Month

Schedule: Monday - Friday 9:00 - 18:30 pm

Salary: 27,000€ Gross Per Year

Holidays:  24 Day / Year

Hybrid:  3 Days at the office + 2 Day working from home

Start date:  ASAP