Team Manager with Slovak (Work in Sofia/Bulgaria)

Sofia,
Bulgaria

Mandatory
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DESCRIPTION
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – а global leader in business services, using technology to enhance
customer interactions and drive performance for the best brands, we are looking for – Team
Manager with Slovak and English.

Responsibilities:
*Supervise and monitor daily activities of a team of call center agents, ensuring adherence to
company policies and legal regulations;
*Provide regular coaching and feedback to employees to help them meet and exceed
performance goals;
*Address performance issues, implement improvement plans, and take corrective actions
when necessary;
*Ensure service quality aligns with key performance indicators (KPIs) and financial targets;
*Handle escalated customer interactions and serve as a subject matter expert when needed;
*Organize team meetings and activities to facilitate communication and engagement.

Qualifications:
*Previous experience in a supervisory or team leadership role is an advantage;
*Strong proficiency in Slovak and English for effective communication;
*Proven ability to lead, mentor, and develop team members to achieve high performance;

*Strong multitasking and problem-solving skills, with the ability to work under pressure and
meet deadlines;
*Excellent verbal and written communication skills for clear and professional interaction;
*Flexibility to work on-site with a rotating schedule, including weekends, as needed.

Our client offers:
*Employee benefits, including discounts and a Multisport Card;
*Monthly allowance for transportation/internet (in addition to the salary);
*Relocation assistance for EU candidates moving to Bulgaria;
*Bonus for significant life events (marriage, childbirth, graduation);
*Medical plan (health and dental coverage) and life insurance coverage;
*Performance-based bonuses;
*Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number LL_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).
SKILLS
Team Management
Soft Skills
Customer service
Work In Sofia
Relocation

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