Technical Customer Service Advisor (Danish Speaker)

Do you get satisfied from helping customers with technical issues? Do you have excellent listening and questioning skills? And do you have a problem-solving mentality?

Then this job in sunny and vibrant Barcelona might be for you! 

Please note that this project starts on 25.3.2024 in Barcelona so we are looking for candidates who are either based in Barcelona or relocating promptly.

Your responsibilities and impact working as a Technical Customer Service Specialist will be:

• Supporting customers with inquiries related to digital payment services, focusing on technical questions by phone, chat and email
• Assist new customers with their account activation, transaction status queries and financial requests
• Maintaining and updating the customers' accounts
• Ensuring high-quality service and maintaining strong customer relationships

What's in it for you?

• Type of contract: Indefinite
• Fulltime, working hours are Monday - Friday 08-20 and Saturdays 10-14 
• Salary: 1500€ + performance bonus of potentially 200€ per month
• The training/onboarding period 4 to 6 weeks, beginning with a 1-week initial training conducted in the office.
• Equipment provided
• Growing opportunities within the company
• Events with the team
• Free Spanish lessons
• Constant training
• International environment
• Support from the company regarding NIE and SSN

Skills, qualifications and interests you need to succeed in this role:

• A native level of Danish and a good level of English 
• Having an interest in technical support and troubleshooting
• Being an attentive listener, comfortable and skillful at communicating with people
• Being energetic, innovative and working proactively at a fast pace
• Call center experience is preferred