Training and Development Specialist - Dutch Speaker

Porto,
Portugal

Mandatory
Be one of the first to apply
image
DESCRIPTION
- You will build a solid end-to-end training plan and material for RES OtC processes for each Role in the Customer Service Organization
- Own the training program for assigned country and area/processes by making sure that trainings are up to date, improved and delivered to all
- Furthermore, you'll work closely together with CSC managers and Team Leaders to identify training needs and set up individual training plans both onboarding and continuous
- Continuously drive initiatives to ensure and promote quality on the operations executed by the CSC. Communicate the standards and stimulate compliance with it
- Promote feedback to the CSC team regarding Quality (execution of mini regular audits) and assure improvement actions are put in place
- Implement internal audits to the OtC processes
- Identify and Implement Improvements;
- You will support on designing solutions for and together with the business that have an impact on OtC processes
REQUIREMENTS
- You have an University degree
- You speak Dutch at a native or C2 level, English level B2
- Knowledge of SAP (Order to Cash) and Excel advanced
- Certified ISO 9001 Internal Audit (Preferred)
- Strong communication and Presentation skills – Able to communicate and do presentations to trainees
- Superior results focus and ability to track and monitor progress against plan
- Strong influence and impact: good expertise in performance management and team motivation
- Subject matter expert in addressing major customer related issues; Able to work under pressure and in a high-volume workload, fast-paced environment
- Furthermore, you have 4 years + experience in Customer Service, Order to Cash or related roles; Training design and facilitation experience preferred
OFFER
- Competitive salary
- Hybrid work model (3 days from home)
- Anual bonus
- Long-term contract directly with the company
- Meal allowance
- Healthcare
SKILLS
Effective Communication
Training
Creativity

ARE YOU THE PERFECT CANDIDATE?
Be one of the first to apply