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DESCRIPTION
KEY JOB RESPONSIBLITIES:
- Reviewing comments, posts, images, and videos to identify content that violates our community guidelines and policies (e.g., hate speech, harassment, bullying, spam).
- Taking appropriate action on flagged content, which may include removing it, hiding it, or issuing warnings to users.
- Responding to user inquiries and concerns in a professional, courteous, and timely manner.
- Escalating serious issues or potential violations to the appropriate team members.
- Staying up-to-date on the latest social media trends and best practices for online community management.
- Contributing to the development and refinement of our social media community guidelines.
REQUIREMENTS
- Graduates, Gap Year & Dropouts
- Excellent verbal and written communication skills, with a strong command of the English language.
- Exceptional problem-solving and decision-making abilities.
- Empathetic, patient, and customer-focused mindset
- Strong understanding of social media platforms and their communities.
- Flexible With Rotational Shifts
SKILLS
ARE YOU THE PERFECT CANDIDATE?
