You'll be an essential member of the Customer Experience Team, providing an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations, taking ownership and ensuring queries and issues are resolved on the first contact. The business is expanding rapidly, so you'll be used to working in a fast-paced environment that is constantly evolving and innovating, putting our customers at the heart of everything we do.
Your daily tasks will be
Answering customer queries via chat and email in fluent Vietnamese and English;
Investigating, escalating, and resolving customer cases;
Collaborating with other teams and external partners;
Being an active voice for the best customer experience inside the company.
This role involves working every two weekends or more. The working pattern is based on a monthly schedule and the working times are 01:00-09:30.
What we expect from you
Fluent in written and verbal Vietnamese and English;
Excellent communication skills with an eye for detail;
Ability to multitask, work in a team, and adapt quickly;
Tech-savvy – highly skilled with computers and new technologies
Previous experience managing demanding customers;
Basic knowledge of cryptocurrencies, sports betting, and casino games.