Join the team as a Customer Experience Specialist and support prospective customers through structured follow-up calls while reinforcing brand value and customer satisfaction. Build strong relationships with clients while working on-site in Barcelona and contributing to a high-quality customer experience project.

This global technology and services leader helps top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.

Lead structured follow-up and support calls with prospective customers after they have expressed interest in a product

Represent a premium automotive brand with professionalism and a strong focus on customer satisfaction

Reinforce brand value while identifying customer concerns or hesitations related to pricing and product preferences

Collect key insights from customer interactions and summarize them clearly to support retailer sales teams

Maintain continuity by managing both follow-up and offer-related calls with the same prospects

Ensure that all interactions align with quality standards and the premium positioning of the brand

Barcelona offers a vibrant lifestyle with a unique combination of Mediterranean beaches, historic architecture, and a thriving international community. With excellent public transport, a dynamic cultural scene, and a sunny climate, the city provides an outstanding environment to live and work.

Bilingual or proficient in Dutch and English

Minimum high school diploma, preferably with a background in business, communications, or automotive studies

Previous experience in customer service or sales, ideally within the automotive or luxury sectors

Clear and confident communication skills, especially when interacting with executive-level or high-end clients

Strong interest in the automotive industry and premium products

Structured, professional, and discreet when handling sensitive topics such as pricing or commercial offers

Comfortable following a detailed scripted call approach and providing written reports after interactions

Full-time permanent contract (39 hours per week)

Rotative schedule from Monday to Saturday between 09:00 and 20:00

Performance-based bonus upto 3000 Euros gross yearly

Private medical insurance

Central office location in Barcelona

Fully paid training on the company and project

Career development programs and specialized courses