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English, Chinese speaking jobs

374 job offers found

English, Chinese speaking jobs

374 job offers found

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Back Office Supervisor with fluent German

Porto, Portugal

Mandatory
Easy apply
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New
Airline Customer Advisor with Polish in Prague

Prague, Czech Republic

Mandatory
Easy apply
imageHybrid

Digital Trust and Safety Analyst with Russian (m/f/d)

Riga, Latvia

Mandatory
Easy apply

Back Office Gaming Support Specialist with Polish

Sofia, Bulgaria

Mandatory
Easy apply
Relocation package

German Back Office Advisor for a Video Game Brand

Lisbon, Portugal

Mandatory
Easy apply
Relocation package

Digital Trust and Safety Analyst with Hebrew (m/f/d)

Riga, Latvia

Mandatory
Easy apply
Relocation package

German Speaking Middle Office Administrator

Barcelona, Spain

Mandatory
Easy apply
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New
Digital Trust and Safety Analyst with Armenian (m/f/d)

Riga, Latvia

Mandatory
Easy apply

New
Content Administrator (German-speaking)

Budapest, Hungary

Mandatory
Easy apply

Contact Center Assistant - English

Lisboa, Portugal

Mandatory
Easy apply
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Digital Trust and Safety Specialist with Spanish and English

Sofia, Bulgaria

Mandatory
Easy apply
Relocation package

New
Support Specialist for Dutch customers - Inbound/Chat/Email

Porto, Portugal

Mandatory
Easy apply

Dutch-speaking Trust and Safety Analyst in Sofia, Bulgaria

Sofia, Bulgaria

Mandatory
Easy apply
Relocation package

Digital Trust & Safety Specialist with Albanian and English

Sofia, Bulgaria

Mandatory
Easy apply
Relocation package

Digital Trust and Safety Specialist with Serbian and English

Sofia, Bulgaria

Mandatory
Easy apply
Relocation package

Czech-speaking Trust and Safety Analyst in Sofia, Bulgaria

Sofia, Bulgaria

Mandatory
Easy apply
Relocation package

Digital Trust and Safety Specialist with Greek and English

Sofia, Bulgaria

Mandatory
Easy apply
Relocation package

Digital Trust and Safety Specialist with Czech and English

Sofia, Bulgaria

Mandatory
Easy apply
Relocation package

Digital Trust and Safety Specialist with Polish and English

Sofia, Bulgaria

Mandatory
Easy apply
Relocation package

Digital Trust and Safety Analyst with French and English

Sofia, Bulgaria

Mandatory
Easy apply
Relocation package
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DESCRIPTION

At Talent Search People, we are a human resources consultancy specializing in connecting talent with leading companies. With over 15 years of experience, we select professionals with diverse specializations. We also offer RPO services to optimize talent acquisition in companies.

On this occasion, one of our leading gas clients is looking for a Back Office Supervisor with a native or bilingual German level in Porto.

What you will enjoy doing:

  • You will be responsible for the team management, focus audit on agents' performance, 1:1 conversations and follow-ups.
  • KPI's analysis and reporting of results.
  • Daily preparation of reports based on KPI's: daily, weekly, monthly, quarterly and annual.
  • Creation and maintenance of internal work instructions and support materials.
  • Selection of personnel, initial training for new hires and continuous training.
  • Ensure compliance with operational standards, quality and GDPR.
  • Maintenance and update of internal procedures of the Department.
  • Coordination with different business areas to ensure alignment of processes/procedures.
  • Agents support and resolution of doubts regarding procedures.
  • Coordination with team leaders in Spain regarding work schedules, task monitoring and absentee control. 
REQUIREMENTS

You are the perfect candidate if you have:

  • You have a Bachelor Degree or provable previous experience in a similar role.
  • You have worked in a Contact Center for at least 5 years, with 2 years managing teams.
  • Your have a fluent level in German and English.
  • Extensive knowledge of Microsoft Office Tools (Advanced Excel is a must).
  • Previous experience with call management telephony platforms and CRMs.
  • Availability to do Stand By shifts on rotation Saturdays and bank holidays.
  • Strong teamwork commitment, highly oriented to targets and objectives, with a strong customer focus and dedication to client service projects.
OFFER
  • An attractive salary with a language bonus!
  • Many opportunities to grow and develop yourself professionally.
  • Meal allowance.
  • Health insurance.
  • Psychological support for employees.
  • Opportunity to work hybrid.
  • Bonus based on performance.

Are you interested in this challenge and think you fit the profile? We would love to meet you! If this isn't for you but you know someone who might be interested, please feel free to share this opportunity. 

SKILLS
Back Office
Fluent In German
Porto

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