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Dutch-speaking Customer Service Agent for Facebook in Lisbon
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DESCRIPTION
Do you want to support one of the world’s most influential tech companies from the heart of Lisbon? We are looking for Dutch-speaking Customer Service Representatives to join the Facebook project!
Be part of a team assisting small and medium-sized businesses with advertising solutions on Facebook’s platform. Relocation support includes training compensation and accommodation options—launch your tech career in Portugal now!
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
- Provide support to small and medium-sized businesses (SMBs) via phone, email, and chat
- Assist clients in managing their advertising accounts
- Deliver pre- and post-sales support for self-service advertising products
- Improve customer experience through product and tool support
- Analyze trends and troubleshoot issues affecting multiple clients
- Share feedback and insights with the engineering team
Candidate profile
- Strong communication and problem-solving skills
- Fluency in Dutch and English, both spoken and written
- Team player with a proactive attitude
- Comfortable working in a fast-paced, tech-driven environment
- Previous customer service experience preferred
- Fluency in English and other European languages is a plus
- Interest in digital marketing and online advertising
Employer offers
- Comprehensive onboarding training (15 working days)
- Monthly salary package with holiday and Christmas bonuses
- Meal allowance paid via debit card
- Option of employer-provided apartment as benefit-in-kind
- 22 days of paid vacation annually
- Rotational shift schedule between 06:00–00:00, Monday to Sunday
- Health insurance from day one
- Modern office facilities with cafeteria and common spaces
- Welcome bonus of 2500 euros!
About Lisbon
Lisbon combines rich history with a vibrant modern lifestyle. With sunny weather, excellent public transport, and a welcoming atmosphere, it's an ideal location for anyone seeking an exciting new chapter abroad.
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
SKILLS
Costumer Service
Lisbon
Portugal
Dutch
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