We are seeking Customer Support Specialists to provide exceptional service and effective solutions on behalf of our client. Our client is expanding their support operations to serve a rapidly growing customer base, and we’re looking for talented professionals who can enhance customer satisfaction, strengthen loyalty, and minimize churn through excellent communication and problem-solving skills.
Responsibilities:
- Provide exceptional customer service by ensuring consistent, prompt, and accurate support.
- Analyze customer data to proactively reach out and improve customer experiences and outcomes throughout their journey.
- Apply project management skills to brainstorm and implement strategies that enhance overall customer success.
- Promote the value and benefits of our services, and up-sell or cross-sell products to maximize customer satisfaction.
- Work across teams to represent the customer's voice to internal stakeholders and external partners.
- Build strong partnerships and effectively manage relationships to resolve issues and ensure a positive customer experience.