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Customer Service Advisor FINNISH Speaker

Latvia » Krakow

Customer Service

Languages: Finnish (Mother tongue)   English (Advanced)  

Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network<br /> Delivering professional and prompt service to the customers<br /> Keeping records of all customers’ enquiries in the reporting system<br /> Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem<br /> Sending more complex enquiries to the relevant IT Support Team