Are you fluent in Maltese and passionate about leading high-performing customer service teams?
We are looking for a Maltese-speaking Team Lead to join a fast-growing digital support team for one of the world’s leading e-commerce platforms. This is a fully remote opportunity where you’ll manage and mentor a dynamic, international team, ensuring exceptional service delivery across multiple channels including chat, voice, and email.
About the Role
As a Team Lead, you will oversee and guide a team of customer service agents, ensuring daily operations run smoothly and KPIs are consistently met. You’ll handle escalations with professionalism, coach team members to grow in their roles, and foster a positive work environment that reduces staff turnover. If you’re a natural leader who thrives on solving problems and inspiring teams, this could be your next career move!
Key Responsibilities
- Lead and manage a team of customer service agents in a remote-first environment
- Oversee daily operations and ensure service delivery aligns with KPIs
- Handle escalations with professionalism and anticipate service risks
- Conduct performance reviews, coach agents, and drive employee growth
- Foster a positive work environment to reduce staff turnover