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326 job offers found
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DESCRIPTION
The Developer Support plays a pivotal role in managing developer relationships by handling escalations, appeals, and complex cases related to application policy enforcement. This role requires a balance of technical acumen, policy knowledge, and exceptional communication skills to advocate for developers while ensuring compliance with platform standards.
What you'll do
- Manage and resolve all escalations/appeals from developers regarding actions taken on their applications;
- Simplify complex technical and policy-related issues to provide clear summaries over email, chat, and ticketing systems;
- Conduct detailed research and apply advanced comprehension to provide accurate, policy-compliant resolutions;
- Exhibit strong communication skills and in-depth knowledge of app store policies to represent the developer perspective effectively;
- Review, curate, and maintain developer-facing data and documents to ensure consistency and quality;
- Understand and communicate complex technical concepts such as APIs, APKs, Bootloader, Doze, NFC, etc;
- Proofread and edit documents to maintain professional standards suitable for publishing;
- Collaborate with team members and cross-functional partners to resolve complex cases.
REQUIREMENTS
- 1–2 years of relevant experience in technical support or developer relations;
- BA/BS degree or 2 additional years of relevant work experience in lieu of degree;
- Demonstrated experience in written communication and customer-facing support;
- Analytical and troubleshooting skills with a proactive problem-solving mindset;
- Familiarity with Google’s developer platforms and strong policy comprehension;
- Excellent written and verbal communication skills;
- Capability to thrive in a fast-paced environment with multiple competing priorities.
OFFER
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Investment in training and personal development;
- Health Insurance since day one in the company;
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free Portuguese language courses, sport activities and organized events;
- Monthly and Quarterly Bonus.
SKILLS
developer support
Support
Job In Lisbon
Relocation Package
Review
policy-related issues
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