Developer Support with Arabic in Lisbon

Lisbon,
Portugal

Mandatory
DESCRIPTION
The Developer Support plays a pivotal role in managing developer relationships by handling escalations, appeals, and complex cases related to application policy enforcement. This role requires a balance of technical acumen, policy knowledge, and exceptional communication skills to advocate for developers while ensuring compliance with platform standards.

What you'll do
  • Manage and resolve all escalations/appeals from developers regarding actions taken on their applications;
  • Simplify complex technical and policy-related issues to provide clear summaries over email, chat, and ticketing systems;
  • Conduct detailed research and apply advanced comprehension to provide accurate, policy-compliant resolutions;
  • Exhibit strong communication skills and in-depth knowledge of app store policies to represent the developer perspective effectively;
  • Review, curate, and maintain developer-facing data and documents to ensure consistency and quality;
  • Understand and communicate complex technical concepts such as APIs, APKs, Bootloader, Doze, NFC, etc;
  • Proofread and edit documents to maintain professional standards suitable for publishing;
  • Collaborate with team members and cross-functional partners to resolve complex cases.
REQUIREMENTS
  • 1–2 years of relevant experience in technical support or developer relations;
  • BA/BS degree or 2 additional years of relevant work experience in lieu of degree;
  • Demonstrated experience in written communication and customer-facing support;
  • Analytical and troubleshooting skills with a proactive problem-solving mindset;
  • Familiarity with Google’s developer platforms and strong policy comprehension;
  • Excellent written and verbal communication skills;
  • Capability to thrive in a fast-paced environment with multiple competing priorities.
OFFER
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Health Insurance since day one in the company;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events;
  • Monthly and Quarterly Bonus.
SKILLS
developer support
Support
Job In Lisbon
Relocation Package
Review
policy-related issues

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