Customer Support Agent - Dutch (Amsterdam based, onsite)

SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships. 

As a Customer Support Agent for the Dutch market, you will be the voice of our company. 

What you’ll be doing in this position:

• Supporting our Dutch-speaking customers by phone, email, chat and social media channels
• Supporting our merchants for all questions and inquiries about our POS solution
• You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants

• Multi-tasking skills
• Excellent verbal and written communication (Dutch and English)
• Problem solving attitude
• Experience with CRM systems
• Demonstrated ability to work in team and also independently

• Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Amsterdam office. This involves an office-first setup.
• Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
• Daily FREE team lunch
• 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
• Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team
• Gym Benefit of 50 euro a month
• Starting Salary: €32.348,16 gross per year