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155 job offers found
Listening jobs abroad
155 job offers found
Dutch-Speaking Customer Care Specialist for Sunweb
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DESCRIPTION
As a Customer Care Specialist for Sunweb, you will support customers throughout their holiday planning journey, from answering questions and providing travel advice to managing bookings and resolving issues. Benefit from comprehensive training, flexible working options, travel-related benefits, and an international working environment.
Handle customer inquiries before their holidays via phone, email, and social media
Provide accurate information, guidance, and recommendations to customers planning their holidays
Process new reservations and manage changes or cancellations to existing bookings
Address and resolve issues or complaints before customers travel
Deliver personalized customer service while representing the values of the travel brands you support
Support customers across both Dutch and English-speaking markets
Candidate profile
You have completed your education; a background in tourism and/or passion for travel is an advantage
You are customer-focused and results-oriented
You can handle stressful situations and enjoy working in a dynamic, international environment
You have strong written and verbal communication skills
You are comfortable working with computers and different systems
You are fluent in Dutch/Flemish and have a good command of English
You enjoy giving constructive feedback and contributing to organizational development
You are flexible and available to work evenings and weekends
Employer offers
A 7-month contract with the possibility of permanent employment
10% discount on personally booked holidays
25 vacation days based on full-time employment
Opportunities to participate in study trips
Hybrid working, with the possibility of working from home up to 2 days per week and a €2.45 daily work-from-home allowance
Holiday allowance, year-end bonus, pension plan, and bicycle plan
Discount on airline tickets through an availability-based employee travel scheme after one year of employment
Flexible working hours between 08:45 and 20:00 Monday to Friday and between 09:00 and 17:30 on weekends, based on a schedule you can help influence
Possibility to work from abroad up to 3 times per year for periods of up to 4 weeks after completing your training/probation period
Full reimbursement of public transport costs with an NS Business Card for commuting and business travel, or a €0.19 per kilometre allowance up to 100 kilometres per day
A 3-week full-time training program at the Amsterdam office
An innovative and international working environment near Westerpark in Amsterdam
Social events, including an annual party, BBQ, and regular team events
SKILLS
Problem-Solving
Active Listening
Empathy
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