Resort Admin

Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. We offer our Explorers Kids Clubs in a number of our 5* resorts and we put an emphasis on creating long lasting memories for the whole family, creating friendships, engaging children from beginning to end with innovative activities and excursions. Infusing passion through our highly trained and dedicated childcare teams.

Role Purpose

The Resort Administrator plays a key role in supporting the smooth running of the resort. You will manage on-site administrative tasks, track and control resort spend, ensure compliance with data privacy requirements, and maintain accurate paperwork and records. You’ll liaise with suppliers to organise guest transfers and book Explorers activities, while also being ready and willing to assist across both the Childcare Operation and Guest Experience teams.  

Responsibilities

At Scott Dunn, we uphold a “nothing is too much trouble” ethos.

You will be expected to:

• Complete accurate and efficient paperwork, budgets, financial records, and administrative tasks.
• Maintain strong communication with UK offices and ensure attention to detail at all times.
• Support the effective day-to-day running of the resort by completing all tasks to a high standard.
• Work to budget and report regularly on all associated costs.
• Book external activities for the Explorers Kids Club on a weekly basis.
• Establish effective communication channels between arriving guests and the Explorers team.
• Manage company stock, complete inventories, and prepare gifts for children and guests.  

Duties

Working hard while having fun, you will:

• Maintain accurate records of resort spend.
• Ensure all required digital Health & Safety checks are completed.
• Use internal systems to onboard and offboard children attending Explorers.
• Create guest profiles prior to arrival.
• Monitor stock levels of children’s gifts and prepare them ahead of guest arrivals.
• Liaise with the Childcare Manager to confirm activity numbers, make reservations with suppliers, and process payments.
• Assist with organising guest transfers in partnership with transfer providers. (Pine Cliffs only)
• Accompany Explorers staff and children to water-based activities as an additional support member, ensuring safety while children are in the water.   

About you

A successful Resort Administrator will:

• Lead by example and embody the Scott Dunn service ethos.
• Demonstrate excellent numerical, administrative, and organisational skills.
• Have an exceptional eye for detail.
• Show a strong work ethic and high levels of self-motivation.
• Work effectively both independently and as part of a team.
• Build strong relationships with guests, colleagues, and suppliers.
• Be proactive, flexible, and solutions-focused.
• Maintain a professional, can-do attitude.
• Demonstrate excellent timekeeping and reliability.
• Stay calm, patient, and diplomatic—even under pressure.  

Essential Experience

• Clear spoken and written English
• Basic academics – including maths, English and IT.
• Basic Microsoft knowledge and experience
• Available for the whole season (early May until early November)  

Desirable Attributes

• Full UK/EU Driving licence
• Fluency in Greek or Portuguese
• Paediatric First Aid Qualification    
• You must be a resident in Greece, Portugal or Croatia or have dual nationality to be employed.  
• Holders of EU passports are welcome to apply to work on a self-employed basis.  
• Please note that you will be required to hold a current criminal background check / disclosure and barring service check. If you do not have one, you will be required to obtain this prior to arrival in resort.