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Russian and Uzbek-Speaking Client Relations Managers

Remote , Remote

Mandatory:

Russian Mother tongue

Uzbek Mother tongue

Optional:

English Proficiency

Company

Employment type

Full time

Experience

Mid Level

DESCRIPTION

The Role:

We are looking for passionate, energetic and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities.

The main responsibilities of the position include:

Develop and maintain excellent relationships with prospective and existing clients
Responsible for activating new client leads and following up with potential clients
Deal with clients’ inquiries via live chat, email and telephone
Handle client inquiries via email and telephone and ensure that high level service is provided
Perform personal clientele analysis and taking actions as required
Promote available products and services to clients
Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
Ensure compliance with the company’s legal guidelines and compliance procedures
Provide suggestions on system enhancements
Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
Contribute to the team effort by achieving targeted results
Cooperate effectively with other departments as necessary

REQUIREMENTS

Main requirements:

Degree in a business-related field
Customer care or sales experience is a definite plus
Client handling experience in the financial services sector is a definite plus
Fluent Russian and Uzbek speaker with excellent oral and written skills in English
Reliable, with integrity of character
Outstanding communication and interpersonal skills
Dynamic, innovative and target oriented
Ability to multitask and prioritise
Strong computer literacy

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