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Hungarian and Czech or Slovak speaking Helpdesk Associate

Budapest , Hungary

Tesco Business Solutions

Mandatory:

Hungarian Mother tongue

Czech Advanced

Optional:

English Advanced

Company

Tesco Business Solutions

Employment type

Full time

Experience

Entry level

DESCRIPTION

Within Tesco Business Services and Technology, the Customer and Colleague Engagement Centre provides support for internal colleagues and external customers. The colleague support team receives IT and Product related queries while the customer team receives Clubcard, Tesco Online and general customer service related queries. Both teams are supported by an operational support team, to ensure an excellent customer experience and flawless operation. Altogether we are around 80 colleagues in the team and we provide support for Hungary, Slovakia and the Czech Republic.

Ensure all contacts are answered efficiently and resolved as detailed in the operating processes
Deliver a great colleague service experience
Take ownership of the issue, and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence
Escalate contacts efficiently, where required, to minimize the impact on customers
Work collaboratively with colleagues within the team, across the wider business and our partners
Spot opportunities to improve the process for the business

REQUIREMENTS

Graduate/High school education
Native Hungarian
Upper-intermediate English, Czech or Slovak knowledge
Experience in Customer Service is an advantage
Basic Computer Skills
Experience of using MS Office (Excel, Word & Power Point)

Job offers with languages in Europe

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