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DESCRIPTION
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German/French/Italian speaking Account Manager to join their teams in Athens.
Position: Account Manager
Location: Athens, Greece
Employment type: Full-time
Remuneration: Base salary + bonuses.
DUTIES AND RESPONSIBILITIES:
- Develop understanding of the company's line of products and lead with value-led conversations with customers for these solutions
- Create a value-based relationship with new & existing customers
- Drive up-sell & cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via various channels
- Execute Marketing Qualified Leads with a defined SLA to maximize revenue
- Research customer contracts and purchasing history in the customer management systems & external sources to figure out the expansion opportunity in an account
- Manage the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook
- Collaborate with other teams to maximize footprint of growing company streams
- Engage as required, with the supporting functional teams to resolve issues raised by customers.
REQUIREMENTS
- Native/fluent in German/French/Italian, both oral and written (at least C2 level). Fluent in English (at least B2 level)
- Minimum of 3 years' relevant work experience in same/similar role
- Proven ability to manage a large customer set
- Excellent communication skills (both oral and written)
- Flair for technology and ability to lead a customer conversation with value-selling rather than product features pitch
- Demonstrated ability to be a quick learner
- Task oriented with focus and drive to complete tasks at hand
- Strong organization, follow-through, and documentation skills suitable for customer communication
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time.
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