Account Manager

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German/French/Italian speaking Account Manager to join their teams in Athens.

Position: Account Manager

Location: Athens, Greece

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

• Develop understanding of the company's line of products and lead with value-led conversations with customers for these solutions
• Create a value-based relationship with new & existing customers
• Drive up-sell & cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via various channels
• Execute Marketing Qualified Leads with a defined SLA to maximize revenue
• Research customer contracts and purchasing history in the customer management systems & external sources to figure out the expansion opportunity in an account
• Manage the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook
• Collaborate with other teams to maximize footprint of growing company streams
• Engage as required, with the supporting functional teams to resolve issues raised by customers.

• Native/fluent in German/French/Italian, both oral and written (at least C2 level). Fluent in English (at least B2 level)
• Minimum of 3 years' relevant work experience in same/similar role
• Proven ability to manage a large customer set
• Excellent communication skills (both oral and written)
• Flair for technology and ability to lead a customer conversation with value-selling rather than product features pitch
• Demonstrated ability to be a quick learner
• Task oriented with focus and drive to complete tasks at hand
• Strong organization, follow-through, and documentation skills suitable for customer communication
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time.