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Account Manager


David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German/French/Italian speaking Account Manager to join their teams in Athens.

Position: Account Manager

Location: Athens, Greece

Employment type: Full-time

Remuneration: Base salary + bonuses.


  • Develop understanding of the company's line of products and lead with value-led conversations with customers for these solutions
  • Create a value-based relationship with new & existing customers
  • Drive up-sell & cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via various channels
  • Execute Marketing Qualified Leads with a defined SLA to maximize revenue
  • Research customer contracts and purchasing history in the customer management systems & external sources to figure out the expansion opportunity in an account
  • Manage the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook
  • Collaborate with other teams to maximize footprint of growing company streams
  • Engage as required, with the supporting functional teams to resolve issues raised by customers.
  • Native/fluent in German/French/Italian, both oral and written (at least C2 level). Fluent in English (at least B2 level)
  • Minimum of 3 years' relevant work experience in same/similar role
  • Proven ability to manage a large customer set
  • Excellent communication skills (both oral and written)
  • Flair for technology and ability to lead a customer conversation with value-selling rather than product features pitch
  • Demonstrated ability to be a quick learner
  • Task oriented with focus and drive to complete tasks at hand
  • Strong organization, follow-through, and documentation skills suitable for customer communication
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Ability to work independently, while being team player at the same time.

Account Manager