DESCRIPTION
Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.
We are looking for a Dutch speaking - Account Manager to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
What you will do in this role
As an Account Manager in our team, you will:
- Give Immediate Response Opportunity (IRO): nurture customers with negative response to Customer Net Satisfaction survey
- Schedule a meeting with the customers to address concerns and establish next steps to resolve them
- Engage customers to communicate any security critical situation that requires communication and call to SMC - C customers
- Engage and support inbound calls generated by Sales Support, to connect customers with appropriate Solution Area Specialist
- Drive accelerated issue resolution, leveraging 'Red button' escalation process to improve customer satisfaction. Once a case is resolved, the customer is passed to Support sales to offer paid support options
- Receive, evaluate, and route partner generated inbound referrals to appropriate POD sellers for accounts that don't have assigned AE
- Engage with the partner to determine the appropriate solution area and route the referral to the appropriate Solution Specialist who will continue working with the partner to develop this opportunity
Concentrix + Webhelp is a great match if you:
- Are proficient or bilingual in Dutch and have an advanced level of English
- Possess cultural awareness: preferably lived and worked in supported market with strong cultural awareness.
- Have a baseline understanding of Cloud products and solutions.
- Possess sales and/or marketing experience preferred.
- Have fluency with basic productivity tools (Outlook, O365, web conferencing tools) and experience using CRM systems strongly preferred.
- Possess experience in account management and the IT industry: 4 years minimum
- Have experience in Customer Relationship Management: 3 years minimum
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time contract, 39 hours/week: Monday - Friday from 09:00 to 18:00
- Competitive salary and performance bonus
- Great office location in Benalmadena
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.
Who we are
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.
If this sounds like you, join us!
We are an equal-opportunity employer
We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws
RRQ24-002037-1-NETHERLANDS
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