Business Support Agent with English & French

Your Role 

As a Business Support Agent you will work closely with our KONE branches abroad helping them to administratively support their business. In this way you can have a great impact on the quality of our brand and processes in front of our customers and thus help to improve the flow of urban life in the world. 

Key responsibilities:

• Create, maintain (modify, convert, extend, block, delete) and administer data for following processes: Contract Administration, Master Data, Billing, Back Reporting. Or any other processes being part of the SSC scope. 
• Validate the documentation and seek any required additional information, documentation or approval from the country
• Execute quality checks at various stages of the process and keep the quality statistics up to date
• Report time and other process performance data on a daily basis as required
• Deliver input for proper reporting
• Take responsibility on complex processing activities. Process transactions or guides other team members on the correct interpretation and execution of instructions.
• Act as a super user on process and / or application level within the team
• Perform other tasks as allocated by team leaders, managers relating to reporting and other SSC processes
• Analyse complex cases for correct registration
• Identifie the right contacts in the business and maintain a working relationship with the key business roles involved in the process

• Strong language skills of English language is a must
• Communicative level of French (B1 level)
• Experience with SAP is an advantage
• Efficient use of Microsoft Office
• Self – driven, punctual with attention to details