job offers of fujitsu at Europe Language Jobs

Business Support Agent with English & French


Your Role 

As a Business Support Agent you will work closely with our KONE branches abroad helping them to administratively support their business. In this way you can have a great impact on the quality of our brand and processes in front of our customers and thus help to improve the flow of urban life in the world. 


Key responsibilities:

  • Create, maintain (modify, convert, extend, block, delete) and administer data for following processes: Contract Administration, Master Data, Billing, Back Reporting. Or any other processes being part of the SSC scope. 
  • Validate the documentation and seek any required additional information, documentation or approval from the country
  • Execute quality checks at various stages of the process and keep the quality statistics up to date
  • Report time and other process performance data on a daily basis as required
  • Deliver input for proper reporting
  • Take responsibility on complex processing activities. Process transactions or guides other team members on the correct interpretation and execution of instructions.
  • Act as a super user on process and / or application level within the team
  • Perform other tasks as allocated by team leaders, managers relating to reporting and other SSC processes
  • Analyse complex cases for correct registration
  • Identifie the right contacts in the business and maintain a working relationship with the key business roles involved in the process
  • Strong language skills of English language is a must
  • Communicative level of French (B1 level)
  • Experience with SAP is an advantage
  • Efficient use of Microsoft Office
  • Self – driven, punctual with attention to details

Business Support Agent with English & French