Content Moderator (m,f) Social Media German

Start: 13th July or later

Tasks:

· Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material

· Reviewing/updating contents on a popular social media platform

· Audit of content received and sharing for Social Media Upload

· Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

· Maintain broad knowledge of client products and/or services

· Strict adherence to the accuracy guidelines as laid down by the client

· Ensuring to protect the data of the customer and compliance process is followed

· Associate degree in related field with 6 months to one year of relevant experience preferred

· Strong customer service orientation skills

· Strong computer navigation skills and PC Knowledge

· Ability to effectively communicate, both written and verbally

· Dependable with strong attention to detail

· Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

· Tolerance for repetitive work in a fast-paced, high production work environment

· Ability to work as a team member, as well as independently

· Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

· Willingness to work a flexible schedule