Responsibilities

·        Understand and remain up to date with content policies and guidelines shared by the customer

·        Analyze online videos, social media, web page and advertising content for compliance 

·        Examine the content which could be in text, image, audio, video or another format daily 

·        Identify content that is not in compliance with requirements and flag for action

·        Give feedback for policies/tools/processes improvements

·        Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to

·        Train other team members regarding the daily tasks whenever urgent and requested by the manager

·        Perform tasks requested by the manager to ensure KPI’s and all performance metrics are met

·        Uphold positive working environment in all internal/external interactions

• Willingness to learn and work on a dynamic project

Important: This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech

Qualifications we seek in you!

·        Proficient level of Dutch min B2

·        Very good level of English min B2

·        Previous experience in content moderation would be an asset 

·        High School Degree 

Preferred qualifications

·        Trust & Safety Experience – preferably content labelling and/or moderation

·        Neutral mind-set to digital content that needs classification & policy review

·        Strong emotional intelligence and resilience

·        Accurate and critical work attitude