Croatian Speaking Service Desk Agent - Hungary

We are looking for an enthusiastic Croatian Speaking Level 1 Agent to join our Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements. 

Your responsibilities will be the following:

·       As a Customer Support Technician – Level 1 Agent – you will be the first contact of the customers – and you will have to  handle incoming phone calls, emails & end-user requests of the products

·       Give accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries

• Keep the user informed and follow-up ongoing cases

·       Involve your customers – realise and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level

• Be proactive - identify deeper drivers of customer needs
• Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails

• Fluent in Croatian language and has conversational English language knowledge (Slovenian is an advantage)
• BASED IN HUNGARY OR WILLING TO RELOCATE
• Loves helping customers, communicates clearly and has excellent problem solving skills
• Has a strong customer service focus
• Having experience in customer service that’s an advantage, but we will provide full professional training
• Pays close attention to the details
• Enjoys learning new things and develops – adopts changes easily and be flexible
• Confident user of MS Office package