Customer Care for Beauty with Dutch + relocation pack

Are you a fluent Dutch speaker looking for your next career move as Customer Care for Beauty?

Are you a communicative person? Do you understand the importance of delivering the best customer service? Then, you are the perfect match for this job!

What you'll do

• As a Customer Care for Beauty, you'll set and maintain the highest levels of service for consumers and guests;
• Provide advice, answer questions, and promote the client’s brands in every interaction;
• Communicate with consumers by telephone, email, live chat, messaging and social media;
• Provide advanced sales through servicing to ensure well rounded and complete beauty solution for consumers;
• Place orders, resolve technical queries, and undertake associated administrative activities;
• Provide first contact resolution on service inquiries, complaints and on complex consumer questions within a variety of topics;
• Liaise with leadership and other teams to ensure a full resolution for the consumer;
• Understand the potential risk to the business of some inquiries/complaints;
• Show awareness when cases need to be escalated to an I&E advisor or Team Leader (i.e. viral social media public posts).

• Fluent level of written and verbal communication skills in Dutch;
• Good level of written and verbal communication skills in English (minimum B2);
• Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity;
• As a Customer Care for Beauty, you'll need previous call center experience in a sales and/or customer service capacity;
• Aptitude for problem-solving;
• Dynamism and team spirit;
• Flexible and quick learner, able to adapt continuously.

• Opportunity to work in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sports activities, and organized events.