Customer Representative (German-speaking) - On-site MS01

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

As a Customer Representative on our team, you will:

- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands

- Take incoming calls from boutiques and shops and resolve demands

- Log call details onto call management systems and provide response and resolution within SLA

- Maintain service and product knowledge and expertise associated with applications specific to individual customers

- Are proficient or bilingual in German plus an advanced level of English

- Have good disposition to work in a customer service environment

- Have customer care skills – ability to listen to and understand the customers’ need

- Can take ownership of, and progress calls to resolution or to escalate call to resolution

It would be a plus if you have:

- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

- Full-time 39 hours/week temporary contract: Monday to Friday 09:00 – 18:00

- Salary 19.103 euros gross/year + up to 1.200 euros gross/year in bonus

- Central location in Barcelona

- Bring-a-friend (referral) bonus opportunities

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”