Customer Service Agent (German & Spanish Speaking)

People spend a lot of time searching for parking spots. Are you ready to put an end to this? We are looking for a multilingual customer support rep in Barcelona to support our clients in their customer satisfaction and growth goals. Apply now and become part of an international team!

Your responsibilities and impact as a Customer Service Agent will be:

• Reporting to the Customer Success & Operations Team Leader based in Barcelona
• Representing the company to increase customer and partner satisfaction (via phone and email)
• Handling partner relations tasks and contributing to the company's growth
• Collaborating with the account management team to gather relevant information
• Pursuing parallel projects aligned with your skills and interests whenever feasible

• Proficiency in the German and Spanish language (C1 level)
• English on a B1/B2 level
• Customer Service experience is preferred
• Competency in using computers
• Effective phone contact handling abilities and active listening skills
• Customer-focused mindset with the capability to adjust and respond to various personalities
• Good analytical skills