German-Speaking Content Moderator in Lisbon, Portugal

Do you possess a passion for social media, a keen eye for detail, and the ability to diligently follow given guidelines? Are you drawn to international experiences and envision continuing your professional journey in the vibrant capital of Portugal, Lisbon?

We are currently seeking a German-speaking Content Moderator who is dedicated to upholding the standards of social media by ensuring that content adheres to guidelines. Join our team and work for the world's largest social media platform, TikTok, contributing to a seamlessly positive user experience.

About the Company:

Our partner company stands as the world leader in outsourcing and customer relationship management, employing around 420,000 individuals in 170 countries who collectively speak over 265 dialects and languages. Operating globally, they serve major international companies and have been consistently recognized as a top employer worldwide. In Portugal, our team consists of over 13,000 employees providing customer support for 111 countries in 35 different languages. In 2022, the company was awarded the Best Company in Portugal (>1000 employees) by the Great Place to Work Institute for the ninth time and has also been named the best company in the customer support industry four times by Exame Magazine.

Responsibilities:

• Analyzing and evaluating content in accordance with provided guidelines and standards.
• Identifying and labeling relevant information and features during content review.
• Verifying compliance with quality standards, guidelines, and legal regulations.
• Assessing content relevance, accuracy, and quality based on predefined criteria.
• Identifying potential guideline violations and developing corresponding solutions.
• Collaborating with team members to achieve continuous improvements in content, processes, and tools.
• Creating reports and statistical analyses on the reviewed content.

Your Profile:

• German native speaker or proficient at a strong C1 level.
• Proficiency in both written and spoken English.
• Prior experience in a dynamic operational setting, call center environment, or a role involving customer interaction is advantageous.
• Strong organizational skills and the capability to work autonomously.
• Clear and organized communication skills in both written and verbal forms.
• Demonstrated capacity to deliver high-quality output within designated timeframes.
• Possession of a customer-centric and proactive problem-solving mindset.

**All applicants must have an EU passport or a valid residence permit.