DESCRIPTION
Looking for an entry-level customer service role in an international environment?
In this position, you’ll support premium membership customers, helping them with account and platform-related questions via phone, chat, and email.
No advanced technical background is required — you’ll receive full training and work with clear guidelines to help customers quickly and confidently.
What you’ll be doing
- Answer customer questions via phone, email, and chat
- Identify customer issues and guide them to the right solution
- Help with common account-related topics
- Support customers with video playback or upload issues
- Document each interaction clearly and accurately
- Categorize cases and flag recurring issues or potential bugs
What we’re looking for
- Native-level Dutch and good English (B2 minimum)
- Clear communication skills and a friendly approach
- Comfortable using digital platforms and basic troubleshooting tools
- Willingness to learn and follow structured processes
- EU citizenship or a valid Portuguese residence permit
Working hours
- Monday to Saturday, can be scheduled between 08:00 and 20:00 (Portuguese time)
- Sunday off + one rotating day during the week
What’s in it for you
- Base salary: 1,100€ x 14 months
- Bonuses up to 200€ per month (complexity + performance)
- Meal allowance of 7.23€ per working day
- Transport allowance: 60€ per month
- Fixed-term contract with yearly renewal
- Health insurance and dental plan after 6 months
- Relocation support for candidates living outside Portugal
- Paid training and clear career progression opportunities
- Your future company
You’ll join a well-established international company supporting premium digital services worldwide. The Lisbon office offers a multicultural setting, structured onboarding, and long-term growth opportunities — even for candidates starting their career.
Ready to get started in customer service while living in Lisbon?
Apply now and take your first step into an international career.
SKILLS
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