Customer Service Representative with French

This is a challenging role that will require you to provide premium service to both customers as well as retailers and build relationships to make a lasting positive impression.

The scope of the role is frontline support for both retailers and consumers, ranging from “Order desk” functions to product-related support and administrative tasks in the contractual area.

• Maintaining customer data in ERP System (M3) and in the CRM system (SF) to assure 100% accuracy
• Receiving, processing, and tracking orders from customers by phone/E-mail/Chat and Social Media
• Ensuring orders are registered in the Demandware, Altapay, and M3 system for shipment and invoicing
• Issuing invoices and credit notes
• Handling transport and product claims, returns, and exchanges from customers
• Participating in various other administrative duties of the team
• Finding solutions with other functions in the company to meet customers' unique requirements
• Being flexible to participate in serving other markets both serving retailers and end consumers in an international and multilingual team

• Commercial Education
• First experience in a Customer Service role
• Excellent French and fluency in English are a must
• Strong service mentality, ready to implement the visions, philosophies, and strategies of the company
• Interest in working with and supporting international teams
• Ability to work independently