Customer Service Support for Bol.com

Bol.com is one of the largest e-commerce websites in the Netherlands. Also, it is the market leader in the field of online sales of books, entertainment products, electronic devices and toys. 

Visitors of the online department store have access to over 6 million products with just one mouse click, including new and second hand Dutch and international books, music, DVDs and games, notebooks, software, mobile phones, LCD and plasma televisions, e-readers with tens of thousands of e-books and a photo album service.

The job:

• You will be part of a team, ensuring a competent and friendly customer service experience over the phone and via e-mail.
• Listen to customers’ questions and concerns, and provide answers and solutions;
• Troubleshooting regarding orders, deliveries, payments and returns;
• Point of contact for external sellers; 
• Provide information about digital products;
• Escalation and rerouting of issues to other departments.

• Proficient level of Dutch speaker
• EU citizen
• Interested in working and living in Lisbon, Portugal
• Good communication skills

• Complete relocation package with flight reimbursment and airport pick-up,
• We take care of all the important formalities such as immigration registration, social security and tax number, and inform them how to open a Portuguese bank account,
• Annual flight home,
• Diverse facilities and initiatives to foster a safe and healthy work environment. On-site general clinic, online psychology appointments.
• Accomodation included for the whole time of the contract,
• Christmas, holiday and meal allowance + productivity bonuses