Customer Success Specialist German Speaking

German Customer Success Specialist

Location - onsite in Dublin office

Operational hours - 8am-4.30pm (Monday to Friday)

Permanent Position

Salary €35.000 gross per annum

TELUS International is looking for German Customer Support Specialists!

Do you love tech and new systems? Or maybe you are someone who is passionate about digital transformation in HR? Then this will be an excellent opportunity for you to explore!

A day in the life of a Customer Success Specialist

We believe that Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you’ll have the opportunity to enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

You will be part of a friendly, smiling and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you.

The well-being of our employees is fundamental for us at TELUS International. Working hard doesn’t mean not having fun. There are so many other things to get involved with! You will have the opportunity to be part of different engagement teams and committees as well, to make the working environment joyful and fun.

Responsibilities, tasks and projects

We believe your individual background, perspective and experience is a strength for our business and can help us create the ideas of tomorrow.

As part of the customer success team, you might get involved in many different projects, such as helping improve process efficiencies or improving the overall customer experience.

● Independent analysis of our new customers' requirements regarding the product (HR software).

● Structured support of implementations through e-mails, telephone calls, and web demos.

● Ensuring customer satisfaction through competent advice on the product.

● Validation, preparation, and assistance with importing customer data.

● Involvement in the creation of training materials, e.g. help center articles or webinars.

● Continuous optimization of our processes, e.g. through the automation of individual work steps.

What happens next?

Apply now and if you're successful with your initial application, our Recruitment department will be in touch within 7 days.

You are not fully sure your profile matches all the requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.

Who are we?

TELUS International Ireland is a multilingual provider of digitally-enabled customer experience and IT solutions. The company has more than 1,800+ team members across Ireland, with locations in Dublin, Cork and Ballina.

TELUS International serves clients in over 50 languages and empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. We partner with some of the world’s most disruptive brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

Learn more about TELUS International: https://www.telusinternational.com

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

What we NEED you to have:

● Good Written and Spoken in English and German (C level) - You are a strong communicator with very good written and spoken German and English at a level that allows you to be trained in and communicate internally in English.

● Experience in working in customer facing role, Customer Success or Account Management.

● Problem-Solving putting the customer always first mindset.

● You work autonomously and reliably.

● Enjoy working data-driven and feel very comfortable using MS-Office, especially Excel.

What we would LOVE you to have:

● Experience in the Business to Business Software environment is an advantage.

● Being familiar with the Tools like Zendesk, Gainsight, and Jira is a distinct advantage.

● Passion about digital transformation in HR.