Customer Support Agent - DE
DESCRIPTION
Customer Support Agent - DE speaker
At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!
In this role, you will support our POS users!
What you’ll do:
Guarantee the management and prioritisation of the customer demands and solve them
Offer an unwavering quality to our customers
Manage diverse requests
Ensure an adequate communication and accompany the internal teams in case of major incidents
Be in contact with the customers in different channels (calls, emails, chats)
REQUIREMENTS
You’ll be great for this position if you’re:
Fluent in German and English
Problem-solver
Outstanding communicator and customer-oriented
Keen to evolve in a start-up environment
Flexible working on a Shift rotating schedule
Happy to work at our Barcelona HQ
OFFER
- A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
- 🥗 Restaurant tickets
- 🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
SKILLS
Phone Calls
Chat Support
Dealing With Inbound Calls Emails And Phone Calls
Troubleshooting
ARE YOU THE PERFECT CANDIDATE?
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