DESCRIPTION
What you’ll do:
You will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.
As a Customer Support Representative – PCI Compliance, you’ll help the client protect their customers’ payment data by guiding them through the PCI-DSS process – a set of industry rules designed to prevent credit card fraud and ensure secure handling of cardholder information.
Don’t worry - you’ll receive full training to become confident in helping users understand and follow each step!
Your main tasks:
- Support customers via phone, email, and chat
- Guide them through the PCI compliance platform and explain what to do
- Make sure they understand why PCI matters and how to complete their tasks
- Solve most issues during the first contact
- Recommend services that could help their business, when appropriate
- Stay calm and respectful, even in challenging conversations
REQUIREMENTS
What you bring:
- High school diploma or equivalent
- At least 1 year of experience in customer support (call center is a plus)
- Fluent in English and Dutch
- Basic Microsoft Office skills (Word, Excel, Outlook)
- Great communication and listening skills
- Positive attitude and team mindset
- Reliable and flexible working hours
- Availability to work on site
OFFER
What we offer:
- Full training – no previous PCI knowledge required
- Be part of a top-tier international project
- Real opportunities for career growth
- Competitive salary and benefits
- A diverse, inclusive, and friendly team environment
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.
