Customer Support Representative - German Speaker

Budapest,
Hungary

Mandatory
Optional
Intermediate
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DESCRIPTION
As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

Job responsibilities:
-Handles inquiries via phone, chat and email from customers and/or internal parties.
-Contract management: contract entry, price checking, contract clearing compliant with Eaton's policies
-Complaint handling
-Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
-Handles a variety of pre-sales or post-sales service functions
-Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
-Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
-Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships
REQUIREMENTS
  • 1-3 years of experience in Customer Support
  • Fluent German & English
  • Basic MS Office
  • SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
  • Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving mindset
OFFER
• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private
Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward
system (E-Stars)
• Employee Wellbeing Support: Access comprehensive support programs designed to enhance
your overall wellbeing
• Family Friendly: Enjoy a family-friendly environment with policies that support work-life
balance
• Talent Management and Career Development: We are dedicated to your professional
growth, with a strong focus on internal mobility, continuous learning, and peer coaching
• Dog-Friendly: Bring your furry friend to work in our dog-friendly office
• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill
room for your comfort and convenience
• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
• Social Responsibility: Join a socially responsible organization committed to making a positive
impact
• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing
your hard work and contributions
SKILLS
Customer Service
Customer Support
Technical Support
Service Contracts
Contract Management

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