Customer Support Representative - Italian Speaker

About the Role

At Uber, providing outstanding support that establishes trust for riders, driver partners, eaters and delivery partners -our community- is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way.

Community Support Representatives are all about helping and educating both riders and drivers, as well as eaters and delivery partners.

What You Will Do

• Provide high-quality customer support predominantly through chat & mail.
• Ensure customer issues are resolved based on documented procedures.
• Demonstrate empathy and ownership while solving customer concerns.
• Be a passionate advocate for our customers while answering any questions that come your way.

• You have at least a C1 level of Italian (reading/writing) and a B1/B2 level of English. Please send us your CV in English.
• You are computer proficient (typing, quickly navigating between various tools).
• You have excellent reading comprehension and writing skills. You have the ability to connect what users are asking for with answers to their true issues.
• You are available to work day shifts totaling 40 hours per week
• You have a go-getter attitude and work well in a team environment

Bonus points if you have:

• 6 months of experience in retail, hospitality, or customer service in person or contact center environment

• Competitive salary, language premium, and incentive bonus program 
• Hybrid work 
• Work from Anywhere up to 4 weeks in a year
• A modern office in Krakow’s historic city center within easy reach of the trains, trams, and buses
• Free daily lunches delivered to the office (vegetarian and vegan options available) 
• A fully stocked kitchen at your disposal - a wide selection of fruit, snacks, drinks are on us!
• Uber credits every month you can use for personal trips and food deliveries
• Reimbursement of personal wellness expenses of your choice, e.g. gym memberships, sports equipment, massages, or items to furnish your home office
• Private medical and dental coverage for yourself and your dependents
• Life & disability insurance, travel insurance for private trips
• Family planning benefit, prescription glasses benefit, sabbatical leave, pension plan, and more
• Employee Assistance Program (EAP) with Modern Health 
• Employee share purchase plan (ESPP)
• Online and in-person training catalog and career development opportunities